Legal
Privacy Policy
Last updated: 3 July 2026
This page is maintained by Viral UGC, part of Viral Digital Group, to explain what information we collect when you use our website and creative studio services, how we use it, and the choices you have. It is provided for transparency and is not a certification or legal advice.
Who we are
Viral UGC is a creative studio operated by Viral Digital Group. References to "we", "us" and "our" refer to Viral Digital Group, acting as the data controller for information collected through this site.
Information we collect
- Contact details you share with us when you enquire about a project, respond to a brief, or sign up for updates (for example your name, company and email address).
- Project information you provide as part of a brief, including product details, references, scripts and creative feedback.
- Usage data collected automatically when you visit the site, such as pages viewed, device type, browser and approximate location derived from your IP address.
How we use your information
- To respond to enquiries and deliver the services you request.
- To manage projects, invoices and client communications.
- To improve our website, services and creative output.
- To comply with our legal obligations and protect our legitimate business interests.
Sharing and third parties
We do not sell your personal information. We share it only with trusted service providers that help us operate our business (such as hosting, analytics and communications platforms) and where required by law. These providers are bound by contractual obligations to protect your information.
Retention
We keep personal information for as long as needed to provide our services and to meet legal, accounting and reporting requirements. When it is no longer needed we delete or anonymise it.
Your rights
Depending on your location, you may have the right to access, correct, delete or restrict use of your personal information, and to object to certain processing. To make a request, contact us using the details below.
Cookies
We use a small number of cookies and similar technologies to keep the site working, understand how it is used and improve performance. You can control cookies through your browser settings.
Contact
Questions about this policy or your information? Get in touch and we will respond promptly.
This policy may be updated from time to time. Material changes will be reflected by updating the date at the top of this page.